Bank of Queensland

Office address: 100 Skyring Terrace, Newstead, Queensland 4006, Australia
Website: www.boq.com.au
Year established: 1874
Company type: Banking
Employees: 2,800+
Expertise: Personal and business banking, unique owner-manager model
Parent company: N/A
CEO and key people: Patrick Allaway, Managing Director and CEO
Financing status: Corporation

The Bank of Queensland (BOQ) is among the leaders in Australia's banking industry, particularly in the mortgage sector. Unlike many of its competitors, BOQ has maintained its independence, not succumbing to acquisition by the country's banking giants.

History of Bank of Queensland

The Bank of Queensland has a storied history that spans nearly 150 years. It was founded in 1874 as the Brisbane Permanent Benefit Building and Investment Society. The company transitioned from a building society to a bank in 1887, becoming a pivotal financial institution in Queensland and, subsequently, Australia.

Over the years, BOQ has expanded its footprint, both organically and through strategic acquisitions. These include the Members Equity Bank Limited in 2021, Investec Bank (Australia) Limited in 2014, and Virgin Money Australia in 2013. These acquisitions have not only broadened BOQ's service offerings but also enhanced its geographical reach and customer base. They have also reinforced BOQ’s position as a formidable competitor to Australia's big banks.

Products and Services of Bank of Queensland

BOQ offers a diverse range of products and services, with a particular emphasis on the mortgage sector. These include: 

  • home loans: tailored mortgage solutions for buying, building, or refinancing residential properties
  • investment loans: mortgage products designed for property investors, offering competitive rates and flexible features
  • commercial loans: financing options for business premises, investment properties, and development projects
  • line of credit: flexible credit facilities that allow property owners to tap into the equity of their properties for various purposes

Culture at Bank of Queensland

BOQ prides itself on a culture that values personal service, long-term customer relationships, and community engagement. Unlike the traditional branch model, many of BOQ's branches are run by local owner-managers. This fosters a deep understanding of customers' needs and a commitment to the communities they serve. This unique approach has enabled BOQ to build a loyal customer base and differentiate itself in a competitive market.

About Bank of Queensland Managing Director and CEO Patrick Allaway

Patrick Allaway was appointed as BOQ’s managing director and CEO in March 2023. He brings more than 30 years of experience in financial services, including senior roles at Citibank and Swiss Bank Corporation (now UBS). His extensive background spans financial services, capital markets, institutional banking, and corporate advisory. Allaway's leadership focuses on digital transformation, operational resilience, and customer-centricity, aiming to position BOQ for sustainable growth and innovation.

The Future at Bank of Queensland

BOQ is committed to becoming a stronger, simpler, and more digitally enabled bank. The institution is focused on leveraging technology to enhance customer experiences, streamline operations, and improve efficiency. With a strategic emphasis on digital banking, customer service, and community engagement, BOQ is well-positioned to navigate the challenges and opportunities of the evolving financial landscape. It is also poised to continue its legacy of innovation and customer satisfaction.

 

Economists predict the first RBA rate cut

Most experts think softening inflation will not hasten rate cuts

Digital services expedite home loan approvals

NextGen's tech tools making processes easier for brokers and lenders

Cash rate cut – when will it happen?

Economic indicators point to potential rate cut

Mortgage war over: borrowers wait and see

13 lenders cut fixed rates in January

BOQ releases housing market update

And reveals outlook for 2024

Boost to Queensland first home owners grant welcomed

BOQ shares views on doubling of grant

Borrowers on edge over future rate cuts

Finder says 40% found paying December mortgage a struggle

No more rate rises in 2024, says expert

There were 389,000 job openings in November

Banks set for margin squeeze as $104bn of cheap funding expires

With TFF funding set to expire by mid-year, banks' funding costs are set to rise