EZFinance finance executive Belinda Baker came through for a father who was running out of time to find a new home for his family
A father found himself in a quandary when he and his family were ordered to vacate their house in 42 days. Their South Coast residence was about to be sold and he was looking to move his family into a new home in Newcastle. However, the father's broker at that time didn’t return his calls after a declined deal.
But Baker dove into her research to find a suitable bank. She found one and a deal came about, with the house vendor allowing the family to move in a week before settlement. "My client was able to move his family up the South Coast without the need to find temporary accommodation," Baker told MPA. "They can now start a new life in Newcastle."
admits feeling a bit concerned at first that no lender would accept her deal, but she didn’t let stress get the best of her. When Baker found a solution, the gratitude and sense of relief her client expressed was overwhelming."Clients can be in quite an emotional state when purchasing a property," Baker said. "We just need to be compassionate and always have their best interests at heart."
In MPA’s happiest client short story series we showcase stand out ‘client success stories’ from brokers and discover what they learnt along the way. Leaving aside the details of the deal, we explore the human side of the story and how brokers really make an impact in people’s lives. If you have a client story you would like to share please email the editor, [email protected].
This broker's story was sourced through the "Why Brokers" Facebook page, which highlights stories that demonstrate why consumers are choosing brokers more often than not.
