His team maximises the use of an internal CRM to maintain a "flawless service"
A group of 11 independent broker firms has put forward its recommendations to Treasury on how to improve the sector
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CBA was the slowest of the big four at remediating customers at the end of an investigation, the review found
"Today common sense has been removed and is no longer applied when making lending decisions"
An aggregator has developed a tool to help brokers better understand their strengths, weaknesses and the attributes of a successful broker
10 unintentionally self-sabotaging bad phrases you should never say at work.
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