OnDeck Australia BDM for QLD, Tim Kwast, has been in the industry 18 years.
BDM in the spotlight asks a different BDM the same questions – giving you a weekly insight into the lives of some of the top BDMs in the country.
How often do you see brokers in a week?
OnDeck has only recently entered the Queensland market through third-party channel. In order to create awareness of our entry, I am meeting with brokers every day.
What do brokers want most from you?
Brokers are also small business owners who are typically time-poor. A service that helps them achieve the right outcome for their clients with quick turnaround times and ease of doing business is what they are looking for.
What is your favourite part of the job?
The positive feedback I am getting right from day one of our launch in Queensland is the most favourite part on the job. Brokers are highly impressed with the high-touch high-tech model of OnDeck. It is a fantastic feeling to provide a service that helps small
business owners achieve their financial goals.
What distinguishes the best brokers you deal with?
Brokers distinguish themselves by thinking about their clients and partners over the long term. I feel building trusted relationships is crucial in today’s crowded and competitive market. Clients rely on their financial partners to help provide the best outcome for them, and brokers are one of the key influencers in clients’ financial decisions.
Describe your ideal weekend
Spending time outdoors with my wife and two children enjoying the great activities Queensland has to offer.
What’s the strangest lending scenario you’ve ever encountered?
I had a request from a couple to purchase another property on their street so that the husband had somewhere to go when they had a disagreement!
What's your top time saving tip and how much time does it save you?
Proactively keeping the broker updated on the client’s application at every stage saves time and also makes for a better customer experience.
How do you like your steak done?
I enjoy a steak medium rare, normally with a couple of beverages.
Every Wednesday we’ll feature a different BDM from across Australia. If you’d like to be included, please email the editor.