Bluestone BDM for QLD, Bill Robb has spent 20 years in the industry.
BDM in the spotlight asks a different BDM the same seven questions – giving you a weekly insight into the lives of some of the top BDMs in the country.
How often do you see brokers in a week?
I see brokers every day whether it be via one on one meetings or in workshops or PD days. I enjoy getting out and meeting new people and teaching them about Specialist lending.
What do brokers want most from you?
From what brokers tell me one of the most important things they want from me is simply to call them back. If they need assistance or have a scenario they want a BDM who actually gets back to them in a timely manner. This is one thing I pride myself on, getting back to brokers quickly. Also giving a quick yes or no. Brokers don’t like being given the runaround or wasting time on something that’s not going to go work, so if it’s not a deal then just say it’s not a deal.
What is your favourite part of the job?
Helping brokers find a solution for their customers. I know that may sound very basic but I feel the better I job I do at that will in turn mean more repeat business to Bluestone.
What distinguishes the best brokers you deal with?
They are open minded. Due to the type of lending we do not all brokers deal in this space or actually understand this type of lending. This is not good from a customer’s perspective as they may be missing out on a product or solution that will assist them in meeting their needs.
Describe your ideal weekend.
Having a BBQ with the family out the backyard beside the pool with some good old 80’s music playing
What’s the strangest lending scenario you’ve ever encountered?
I do get a lot of what most people would deem odd or strange scenarios but dealing in the specialist space what others see as odd or strange are sometimes not so odd for Bluestone. I once had a broker ring me with what they called a “Doozy” where the customer had 12 credit cards and $180k in personal debt as well as their home loan. Throw in a $20k tax debt and it was something that no other lender would do. We ended up writing the loan and reducing the customer’s monthly payments by just over $2000 a month.
How do you like your steak done?
Medium is the way to go
Every Wednesday we’ll feature a different BDM from across Australia. If you’d like to be included, please email the editor.