Since its success in the Australian Mortgage Awards last year, Smartmove has continued its focus on building lifelong relationships with customers and has secured itself a spot in this year’s Top 10.
With two offices in metro Sydney and an operations centre in Manila, the brokerage relies on word-of-mouth referrals off the back of the great customer experience provided by its team.
Over the last 12 months, Smartmove has focused on productivity and lifting its standards of compliance and quality of submissions, says CEO Darren Little. As the industry prepares for the best interests duty, the brokerage is also well placed to adapt to the changes.
“We are actually looking forward to BID and the opportunity it provides brokers,” he says.
Even in the COVID-19 environment, Little says the brokerage has been able to pivot and adapt well to dealing with customers remotely, embracing technology and working from home.
“The great thing about having a diverse team who have embraced the recent change is that it has enabled us to continue to provide great service to our customers during this time when a lot of them have been in real need of trusted advice.”
Total loan book: $2,202,621,921
Total settlements, 1 March 2019 – 29 February 2020: $603,471,554
Number of loan writers: 16
Avg. annual volume/broker: $37,716,972
Conversion rate: 60.7%