For Loan Gallery Finance, the last 18 years in business have not been without mistakes, but the team’s hard work has led them to where they are today. Guided by the Greek phrase philotimo, meaning “doing the right thing, automatically, every time”, the brokerage has employed some of the best brokers in the industry.
“At the heart of every successful business is a group of motivated people that share common values,” says Steve Matsoukas, director.
Matsoukas says the brokerage has developed its unique value proposition over time and splits its brokers into two distinct groups: those who self-generate their clients and those who are dependent on leads. This has defined a clear career path for brokers, who may join the business as part of the second group and then make their way into the first.
During the COVID-19 crisis, the brokerage has assisted clients with suspending their home loan repayments; ensured referrers were safe; and helped brokers understand the changing landscape.
“Once all of this was dealt with, we swung our gaze to the mental and emotional wellbeing of our entire team,” says Matsoukas.
Total loan book: $2,273,818,337
Total settlements, 1 March 2019 – 29 February 2020: $607,626,219
Number of loan writers: 35
Avg. annual volume/broker: $17,360,749
Conversion rate: 78%