Brokerage of the Year – Diversification
At TM Finance Group, we specialise in commercial, SMSF, equipment finance and consumer lending. We continually review and identify gaps in our offering, to better understand our client’s individual needs and see them prosper. Our Loan book now includes petrol stations, a rent roll, an organic dairy farm, SMSF properties, shop fit-outs, insurances, loan protection plans, specialised commercial and home and investment properties. People are at the forefront of everything we do. Our business philosophy is “Serious about People, Serious about Finance” and we mean it. Our success is a collaboration of everything we do; not just product and service offerings, but for the client, how we make them feel, building the relationship, gaining trust and obtaining an outcome that is best suited to the client and their needs. Achieving success in broking is more than just the types of lending your offer. It’s about the experience you provide to customers, as well as what you contribute to the industry and the community as an organisation. We start by listening – to their story, background, needs, goals and ambitions. Our goal is to provide a tailored lending service, directly matching each client’s personal needs and circumstances to the most appropriate lender. One commercial transaction last year took 18 months. The client needed to buy out his business partner; and whilst we held a preapproval from the existing business lender, legal mediation took place every 4–6 weeks. During this time valuations, financials and pre-approvals all expired. We were able to achieve settlement by working closing with the incoming lenders, the client and keeping all parties informed and updated at each and every step of the way. Last year our Director, Belinda Gibson won the Better Business Awards Best Customer Service and was a Finalist for Best Finance Broker.