The real thing that sets Liberty BDM – LFI Grant Smith apart from other BDMs is his awareness of the broker’s end customer, and how he can play a role in enhancing the customer outcome.
“What sets a top BDM apart is the ability to help your business partner, but also exploring the opportunities for them to stand out in the customers’ eyes,” he says.
It is more important than ever before for brokers to diversify to build their businesses and Smith has the experience to help his business partners navigate this path with confi dence. With 10 years’ experience in asset and residential finance, and now insurance, Smith has the tools his brokers need to find new opportunities to grow.
“Having the knowledge to help my brokers identify opportunities to step across asset classes, allows me to provide a unique service."
Smith has built up an array of strong relationships with his brokers and understands the importance of trust, communication and above all – service.
“Brokers need to have the trust in me that I’ll be available to deliver when needed, and be consistent in my communications and managing expectations.”