Getting to know his brokers on both professional and personal levels is “a real joy” for Connective BDM Aaron Cody. He joined the aggregator in 2010, becoming a business support manager five years ago.
The relationship side of Cody’s role does not stop at brokers; he finds it just as important to build relationships with lender partners, saying they are “as vital a piece of the puzzle”.
“Being a key link between lenders and brokers, and helping both sides navigate that sometimes bumpy path, is very satisfying,” he says.
The relationships are all about getting the best possible outcomes for the customer, so he says all parts of that puzzle need to make sure they are pulling in the same direction. He acknowledges that with different lender policies and broker processes that can be difficult, but the satisfaction for him comes when he can provide a solution in those times.
As he admits: “I really love a challenge!” His brokers know to turn to him when anything out of the box happens. Working through those challenges, he says you need to have a clear understanding of it as well as the experience to find the solution.
“Once the issue is defined, I’m focused on overcoming it,” he says. “I always make it my job to help my brokers find the solutions they require for their customers.”
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