Stuart Moore, ING
If you call ING residential BDM Stuart Moore on a Monday, he’ll return your call the same day. That’s something he takes pride in. “I ensure my responses are accurate and appropriate,” he says.
Not only is he serious about keeping up with his broker base, but he’s also active on LinkedIn, with over 700 connections. Through those contacts and his regular reading of industry news, Moore is able to provide an additional service to his brokers, passing on any useful news and tips he reads.
“At ING we put customers at the heart of everything we do, and I carry this approach throughout all of my interactions with brokers,” he says.
“I am willing to push hard for my brokers to get a good outcome. On occasions I’ve restructured deals to gain approval, using my financial background and experience as well as my confidence in ING policies.”
Moore treats his broker portfolio as if it were his own business. That also comes with an expectation of mutual respect from brokers.
“I am very passionate about the ING brand and look to articulate this to as many brokers as possible and help them and their customers to get ahead.”