CBA won Bank of the Year for the third year running, taking top spot in nine categories in MPA’s Brokers on Banks survey.
This keenly anticipated annual survey of the mortgage broking community allows lenders and brokers alike to gauge how 12 of the country’s biggest banks are performing in the third party channel.
This year MPA teamed up with Beaton Research + Consulting to conduct the most comprehensive independent assessment of bank performance in the 10-year history of Brokers on Banks. Over 1500 performance ratings were achieved for the 12 banks included in this year’s survey.
Majors are at the head of the pack again, dominating several categories such as turnaround speed and product range, while NAB/Homeside managed to hold onto product of the year for the second year running. But that’s not to say that the non-majors aren’t holding their own, with two making the top five for Bank of the Year.
Non-majors also performed strongly in various categories, including as BDM support, and this year managed to break the big four stranglehold on product diversification, taking both silver and bronze spots in that area.
Find out the full results in the latest issue of MPA magazine, arriving on desks any day now.
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