“With cloud-based technology, the system doesn’t crash”, Phil Quin-Conroy told MPA magazine
“With cloud-based technology, the system doesn’t crash”, Phil Quin-Conroy told MPA magazine
For brokers who’ve used PLAN’s Podium system, Quin-Conroy’s statement may come as a surprise. But the much-maligned aggregator software package has moved on and is now the safer solution, argues PLAN CEO Phil Quin-Conroy in next issue’s Head-to-Head interview.
“The technology had gaps” was Quin-Conroy’s response when MPA brought up the criticism of the aggregator’s Podium system. “I think one of the things you have to do is recognise that you’ve got an issue, and we certainly put up our hand and said, 'We realise there’s some gaps; we realise there’s some frustration' ".
However the Podium software, first launched in 2011, now offers increased protection for brokers’ data, the PLAN chief insisted: “If your laptop goes down or your laptop gets stolen, you can go and buy a new one, or go use a tablet, and connect directly to the cloud and access your information.” PLAN also back up this information themselves, Quin-Conroy added.
Providing support to brokers was the main lesson PLAN learned from Podium’s criticism, Quin-Conroy explained. “It’s fair to say we underestimated the change management challenge, to be honest.” To help with this challenge, PLAN brokers have access to IT experts, BDMs and a team of trainers, as well as various professional development days, noted Quin-Conroy.
Despite the PLAN CEO’s reputation as one of the industry’s foremost technology enthusiasts, Quin-Conroy suggests that supporting brokers now comes before software development. Asked about future Podium updates, he insisted that “our absolute focus at the minute is around assisting brokers to leverage Podium 2.0.”
See Phil Quin-Conroy’s full reflections on Podium, and his advice to brokers using technology to get ahead, in issue 14.10, on desks next week.
For brokers who’ve used PLAN’s Podium system, Quin-Conroy’s statement may come as a surprise. But the much-maligned aggregator software package has moved on and is now the safer solution, argues PLAN CEO Phil Quin-Conroy in next issue’s Head-to-Head interview.
“The technology had gaps” was Quin-Conroy’s response when MPA brought up the criticism of the aggregator’s Podium system. “I think one of the things you have to do is recognise that you’ve got an issue, and we certainly put up our hand and said, 'We realise there’s some gaps; we realise there’s some frustration' ".
However the Podium software, first launched in 2011, now offers increased protection for brokers’ data, the PLAN chief insisted: “If your laptop goes down or your laptop gets stolen, you can go and buy a new one, or go use a tablet, and connect directly to the cloud and access your information.” PLAN also back up this information themselves, Quin-Conroy added.
Providing support to brokers was the main lesson PLAN learned from Podium’s criticism, Quin-Conroy explained. “It’s fair to say we underestimated the change management challenge, to be honest.” To help with this challenge, PLAN brokers have access to IT experts, BDMs and a team of trainers, as well as various professional development days, noted Quin-Conroy.
Despite the PLAN CEO’s reputation as one of the industry’s foremost technology enthusiasts, Quin-Conroy suggests that supporting brokers now comes before software development. Asked about future Podium updates, he insisted that “our absolute focus at the minute is around assisting brokers to leverage Podium 2.0.”
See Phil Quin-Conroy’s full reflections on Podium, and his advice to brokers using technology to get ahead, in issue 14.10, on desks next week.
