BDM in the spotlight: Anusha Haran, Bluestone

Quality BDMs make all the difference, so MPA has gone out to find the best in a brand new series

Quality BDMs make all the difference, so MPA has gone out to find the best in a brand new series

With so much focus on products and commissions, it can be difficult to remember what really matters for a broker; their BDM. Traditionally working behind the scenes; it’s time great BDMs got the recognition they deserve – and brokers know what they could be missing out on.

Every Wednesday we’ll ask a BDM these same eight questions. This week we talked to Anusha Haran, Bluestone BDM for NSW/ ACT, who has 15 years' experience in the industry.

 

What do brokers want most from you?
Brokers want to talk and work on scenarios, products, procedures and expect the service that was promised to them. They want me to be available, return phone calls and give them a personalised service!

How often do you see brokers in a week?
I see 4 to 5 Broker a day so about 20 brokers each week.

What you did before entering the industry?
I studied Engineering at UTS whilst working part time in a call centre roll at Telecommunication company (One Tel).

What is your favourite part of the job?
Exceeding the broker’s expectation and providing the brokers with exceptional service.

What distinguishes the best brokers you deal with?
Brokers who are willing to give specilist lending a go and in return get paid better commissions. Brokers that help clients when banks say ‘No’ are the brokers that clients remember and refer to friends and relatives of the clients. Brokers who provide solution based selling will have a client for life!

Describe your ideal weekend:
Having two kids keeps most of my weekends busy! I’m usually running between sports and classes in mornings then cleaning, cooking and wasing in the afternoon for Saturday. Sunday I spend quality time with family and relax before another big working week ahead!

What’s the strangest lending scenario you’ve ever encountered?
Self Employed loan with defaults/court action listed prior 24 months ago for $15K, $800 AGL bill not paid 2 months ago and $500 Vodafone bill not paid 1 month ago. LVR @ 85% refinance from NAB loan which was in arrears for 4 months (short paid monthly payments), legal fees to be paid out, ATO tax Debt to be paid out and payout credit cards of $100k which were over the limits in arrears and give cash out of $50k for small renovation in the house. We managed to settle this loan last month for $800k.

How do you like your steak done?
I don't eat meat... so a little different to others :)

Anusha Haran
Business Development Manager – NSW/ ACT
M. 0499 999 512 l E. [email protected]

Every Wednesday we’ll feature a different BDM from across Australia. If you’d like to be included, please email the editor.