My day begins with a brief alarm whose intimidating beep is quickly muted by the always effective snooze button.
Alarm sounds again and I’m the first into the kitchen setting the table and making sure my kids are set for breakfast and lunch. It’s a humble start to my day considering my wife comes in and has to reorganize everything I put out.
Catch up on the big stories that came through internationally and domestically overnight. I smile as I see a headline about Ray White listing Cate Blanchett’s house in Sydney just above a story about the U.S elections. I’ll be sure to congratulate the Ray White PR team when I get into the office.
I give Loan Market New Zealand CEO David Hart a call while heading into the office. David informs me the market is up 15%. That’s fantastic news for an economy has had some really bad luck.
Arrive at the Loan Market corporate office and take a quick call from Queensland State Manager, Andrew White about our Broker Academy. We’re trying to clear up some confusion the industry has about our two-year Academy program.
Internal sales team meeting. Our Southern Australian state manager Steve Pettitt has some great news about his Ray White referral numbers for the month.
Two lender representatives to come into the office to talk about flows and policy. It’s an open and honest discussion about how we can help one another.
Attend an update session with the Loan Market and Ray White marketing teams. With Loan Market having just won Best Web Presence at the ABA’s the discussion focused on our new websites for brokers and agents.
My dad, Brian White comes by for a chat about the upcoming Ray White office in Singapore and our plans to open a Loan Market office in Jakarta.
I join a broker recruitment meeting down the road with NSW/ACT BDM, Melissah Douglas. We talk about the business support we offer, including our Loan Market concierge service.
Get an update on the upcoming OzHarvest charity event. It’s a tremendous organization to be involved with and they have done some amazing work over the years ensuring the needy don’t go without essential food.
I spend a few minutes putting the finishing points on the personal letters I am sending out to our latest elite brokers. It’s a real privilege to have such an outstanding team and I’m really proud of them all.
Another solid month of customer satisfaction scores for our broker team – I sign 64 100% Customer Satisfaction scores for the month, including three for Craig Butt in ACT.
Catch up with Loan Market’s National Sales Director Mark De Martino. Mark’s very excited for two of our brokers, Phil Rogers and Josh Bartlett who have been nominated for ‘Newcomer of the Year’ in the upcoming AMAs.
I get home for dinner and I enjoy hearing about the things my family got up to today. After we eat and clean up I help out my eldest who is having some algebra problems.